Refund Policy

What this covers

This policy applies to software licences bought from SINKRO Ltd, Washington, Tyne and Wear, UK, whether paid by card through Stripe or by bank transfer against a pro-forma invoice. Ask for a refund by emailing enquiries@sinkro.co.uk with the serial number shown on your certificate.

Changing your mind

You can ask for a full refund within 60 days of purchase. What happens next depends on whether the licence has been activated:

• Not yet activated. We terminate the serial number and refund you in full.
• Already activated. We email you a deactivation declaration form. Complete and return it to confirm the installation is no longer in use and no longer accessible, and we then terminate the serial number and refund you in full.

A terminated serial number cannot be activated again. If you want to use the software afterwards you will need to buy a new licence.

If something is wrong with the software

If the software does not work as described, tell us what you are seeing and give us a reasonable chance to fix it or to reissue your licence. If we cannot put it right, you can fill in the deactivation declaration form and we will refund you and we terminate the serial number. This applies within 12 months of purchase.

If you are buying as a consumer

Our licences are sold mainly to businesses, but if you are buying as an individual rather than for a business you also have a legal right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013, and your statutory rights under the Consumer Rights Act 2015 are unaffected by anything in this policy. The 60 day period above is more generous than that, so in practice it is what we work to.

How refunds are paid

Refunds go back by the method you paid with: card payments are returned through Stripe to the card used, and bank transfers are returned to the account the payment came from. We process refunds within 14 days of agreeing one, and any VAT charged is refunded with it. Your bank may take a few more days to show it.

Getting in touch

Email enquiries@sinkro.co.uk and we will reply within five working days. If a refund is refused we will tell you why. Please talk to us before raising a chargeback with your bank, as we can usually sort it out faster ourselves.